All items sold by Chase Ladders come with a minimum warranty of 1 Years manufacturer’s warranty. In respect of this, any item that has issues within the first year of usage please contact us via email or phone.
In the unlikely event of your purchase failing* in some way within this period you may return it to us and we will arrange a repair or replacement. The general procedure is that the item will have to be sent directly to us (at customers cost) for inspection where a decision will be made as to whether the fault is a manufacturing fault or other.
If it is deemed that the items is at fault due to the manufacturing of the goods then any carrier collection fees charged will be refunded.