Warranty & Guarantee
All items sold by Chase Ladders include a minimum 1-year manufacturer’s warranty.
If you experience an issue within the first year of use, please contact us by phone or email and we will guide you through the next steps.
Warranty Process
- In the unlikely event of product failure within the warranty period, the item may be returned to us for assessment
- Items are normally sent to us by the customer (carriage cost initially paid by customer)
- We inspect the item and determine whether the fault is due to manufacturing or another cause
- If confirmed as a manufacturing fault, we will arrange repair or replacement
- If carrier collection fees were charged for return, these will be refunded where a manufacturing fault is confirmed
Please note: warranty cover excludes misuse.
Need something tailored?
Need a tweak, customisation or advice?
If you need a product adapted, a bespoke version made, or just want to check you are ordering the right thing, we are happy to help.
Send over your dimensions, photos, drawings or a quick outline of what you need and we will point you in the right direction.
- Questions about fit, size or suitability
- Custom ladder, platform or access changes
- Help matching the right product to the job
Get in touch
Tell us what you need
Use the contact form to tell us what needs changing, what you are unsure about, or what your site needs demand.
Prefer to call or email?
We can help directly
If it is easier, use the direct contact details below and we will help you from there.