How Do I Return My Order?

Please ensure that you contact us before returning anything. Returns should be made within 30 days and in an adequate condition and suitably packaged for transit. You must include the original dispatch note in the package you are returning to us. Call us on 01633 281800 or email us at [email protected] to notify us you’d like to return your item. Please quote your order number on your returned item.

All items to be returned should be addressed to:
Returns Department
Chase Manufacturing Ltd
Queensway Meadows Industrial Estate
Estuary Road
Newport
NP19 4SP

When Will I get My Refund?

All returns arriving at our warehouse are processed within 3 working days. Unless we need to contact you further your refund will usually be processed with 7 days of receiving the returned goods and the absolute maximum time taken should be no more than 30 days from you first contacting us to organise the return.

Please remember that you will be responsible for the cost of returning the goods to us unless we have delivered the item to you in error or the item is faulty.

If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.

About your Statutory Rights

Returning goods to Chase Manufacturing Ltd for any reason does not affect your statutory rights. By law, customers located in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. For more information about your statutory rights, please read the OFT document – Your rights when buying at a distance

Cancellation

You may cancel your order at any time prior to dispatch by phone, or email quoting your name, address and order number. If you want to cancel an order that has not yet been delivered then you need to contact us as soon as possible. We will try and stop delivery so that a delivery charge is not incurred. Orders are normally processed immediately so we may have already packaged your order and made arrangements for it to be sent to you. If this is the case then we cannot always stop the order from being sent.

If you have received a delivery and you want to cancel the order, and return the goods, then you need to call, or email to make us aware of this.

In both cases it will be helpful if you have the order number (from your order confirmation) and the date you placed the order. We will expect the goods to be received back in our warehouse within 10 working days from notification of cancellation.

Please note: We will not refund your costs in returning the item to us unless you return the item to us because of an error on our part or because it is faulty.

We cannot cancel items made to your requirements if the manufacture of this item has been started. If you wish to cancel a bespoke product and the technical drawing has already been created, there may be a charge to cancel your order.

For your protection we recommend that you use a Recorded Delivery service. We cannot issue refunds for goods that fail to reach us. Please note that you will be responsible for the cost of returning the goods to us unless we have delivered the item to you in error or the item is faulty.

Our returns policy does not cover goods made to order or bespoke items. They are not returnable.

Telephone: 01633 281800
Email: [email protected]